Shipping and Returns
We want every part of your Working 925 Jewelry experience to feel special—from finding your new treasure to opening the package when it arrives. If you have any questions along the way, we’re always happy to help. ❤️
Shipping
Same-day handling
Orders placed before 12:00 p.m. Monday through Friday receive same-day handling. We know you’re excited about your new treasure, and we don’t want to keep you waiting!
Orders placed after noon, on weekends, or on holidays will be handled on the next business day.
Handling time is the time we need to carefully prepare your order for shipment. Carrier acceptance scans and tracking updates may occur later.
Domestic shipping
Domestic orders ship via USPS. The available shipping methods and estimated transit times are shown at checkout.
Transit time depends on the shipping method you select and begins after USPS receives your package. Carrier transit times are estimates and may be affected by weather, holidays, service disruptions, destination, or other circumstances outside our control.
We’ll email you with tracking information as soon as your order is on its way. Please allow a little time for the carrier’s tracking system to update after the package has been accepted.
International shipping
We’re happy to ship worldwide!
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are determined by local authorities and are not included in the purchase price or shipping cost unless expressly stated at checkout.
We are required to report the order’s value accurately on customs documentation, so we cannot mark purchases as gifts or reduce their declared value.
Customs processing may affect transit time. Unfortunately, delays caused by customs authorities are outside Working 925 Jewelry’s control.
Returns
We want you to truly love your jewelry. If something isn’t quite right, please reach out—we’re happy to help. ❤️
Returns are accepted within 30 days of delivery. Returned items must be in their original condition and include proof of purchase.
How to start a return
Email info@working925jewelry.com within 30 days of receiving your order. Please include your order number and the reason for the return. We’ll respond with instructions explaining how and where to send your package.
Please contact us before mailing your return, as returns sent without prior contact may not be accepted.
Refunds
Eligible returns receive a full refund of the item’s purchase price. Original shipping charges and return shipping costs are not included in the refund.
We process refunds after the returned package has been received, retrieved from our post office box, and inspected. We’ll email you as soon as the refund has been issued to your original payment method.
Your bank or card provider may need additional time to post the refund to your account.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, was incorrectly described, or was not the item ordered.
We recommend using a trackable shipping service so you can follow your package on its way back to us. Working 925 Jewelry cannot be responsible for return packages that are lost or damaged in transit.
Damaged, incorrect, or misrepresented items
We carefully inspect and package every piece, but if something goes wrong, please let us know so we can make it right.
If an item arrives damaged, is materially different from its description, or is not the item you ordered, contact info@working925jewelry.com as soon as possible. Please include your order number and clear photographs so we can quickly evaluate the problem and help.
Non-returnable items
We cannot accept returns on items that have been custom resized, altered, engraved, or otherwise personalized at the customer’s request.
If you’re unsure whether an item will be eligible for return, please contact us before purchasing. We’re always glad to answer questions.
Exchanges
Because most of our jewelry is one of a kind, we’re unable to offer direct exchanges. Managing an exchange can create inventory complications—and we never want you to miss out on another piece you love.
If you would like something different, please return the original purchase in accordance with this policy and place a new order for the new item. We cannot reserve or guarantee the availability of another item while a return is in transit or being processed.
European Union customers
Notwithstanding the policy above, customers whose orders are shipped to the European Union have the right to cancel or return qualifying orders within 14 days of delivery without providing a reason.
To exercise this right, email info@working925jewelry.com with your order number and a clear statement that you wish to cancel or return your order.
Returned items must be in their original condition and include proof of purchase. Unless an item is defective, damaged, incorrectly described, or not the item ordered, the customer is responsible for the direct cost of returning it.
Nothing in this policy limits any statutory consumer rights that apply to European Union customers.
Questions?
We’re a small, family-run business, and we genuinely love hearing from our customers. If you have questions about shipping, returns, or an existing order, email info@working925jewelry.com and include your order number.
Leah, Mariah, or Anna will get back to you as quickly as possible. ❤️